“400 Bad Request” errors

To resolve this error, you’ll have to clear the site cookies for accounts.google.com. Follow the steps in this video:

https://www.loom.com/share/3e3ac5a3d2ba4acda531961be8cab218

Step-by-step

1. Click the settings icon (either a “knobs/filters” 🎛️ or “lock” 🔒 icon) on the left-hand side of the address bar while the current page is on the accounts.google.com login page.
2. Click “Cookies and site data”.
3. Click “Manage cookies and site data”.
4. Click the “trash can” / delete icon next to accounts.google.com.
5. Reload the page. The login form should now work correctly - enter your email to continue.

<aside> 💡 If that still doesn’t work, you can also try opening this page in a new Chrome tab: chrome://settings/content/siteDetails?site=https%3A%2F%2Faccounts.google.com and clicking the “Clear data” button.

</aside>

Error 400: admin_policy_enforced

(For enterprise Google Workspace accounts)

Unfortunately, if you encounter this error, you may not be able to use Arcwise unless it’s been approved by an administrator in your organization. (Reach out at [email protected] to speak with the team!)

As a workaround you can:

• Switch to your personal Google account
• (For Arcwise AI only) You can instead go through the “Allow Arcwise to access only this sheet” flow and add [email protected] as an editor in your sheet.